Joao Luiz-Gomes
Operations Support Manager @YOTEL
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WORK HISTORY
Operations Support Manager @YOTEL
Based at HQ, supporting hotel operations across all locations- Lead ESG strategy and initiatives to align with company sustainability goals-Review property performance and ensure adherence to brand standards.Oversee Zendesk platform for efficient guest service management.Manage and analyze global guest reviews and guest satisfaction surveys.Promote company culture and service excellence across hotelsConduct quality assurance checks to maintain high operational standards.Managing FnB operations Manage special projects
EDUCATION
University of Lisbon
European Studies
ABOUT JOAO LUIZ-GOMES
Supporting Global Operations at YOTEL with a background in luxury restaurants, 5-star hotels & corporate catering.
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