Joao Goncalves
Technical Advocate @Cority
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WORK HISTORY
Technical Advocate @Cority
Ottawa, ON, CA
EDUCATION
Universidade do Sul de Santa Catarina
Information Technology Project Management
Ryerson University
Workplace Communication in Canada
Lighthouse Labs
Web Development
Universidade de Brasília
Business Management
ABOUT JOAO GONCALVES
10+ years of experience in Customer Experience, Help Desk and Technical Support in Banking, Sales, Supply Chain and Government sectors. Expertise in troubleshooting, bug reporting, quality assurance and training of users with diverse technical backgrounds. Proven track record of adopting Agile practices into corporate workflows, achieving maximum results in fast-paced environments. Proven ability to combine solid technical knowledge with attentive and empathetic listening to deliver the greatest quality of service. Passion for learning new technologies, tools, and business methodologies. I believe a fulfilled stakeholder is one that more than getting what they need, they are aware and knowledgeable of why and how they are getting it, no matter if it is a service, product, or project. Guiding stakeholders toward service fulfillment outputs much more than a result or a revenue - it outputs a smile. Nothing is more valuable than creating happiness as a result. That is why customer service and technical support are my driving forces. Service delivery and customer satisfaction are my defaults, and I strive on providing both for every single professional service I provide, no matter the industry.
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