Joanne Gray

Bar Waitress @Stonegate Group

Buckinghamshire, GB

Opening the pub - incorporating back bar, bar, pub dining and restaurant, as well as stock and staff areas, being conscious of set up and reservations, organising timings of bookings and locations within the venue including large parties and private bookings. Maintain a clean and orderly work area and appearance at all times.Worked as a team to serve each guest courteously, quickly and efficiently. Maintained order efficiency and accuracy through clear communication with kitchen staff, bar staff and floor staff. Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.Assisted in training new members of staff.Developed rapport and built relationships with both one off and regular clientele to improve both customer satisfaction and successfully upsell targeted items to increase profitability.Contributed to the team effort by completing side work and other tasks as needed.General, typical waitressing and bartending duties.

Sir William Ramsay

A Level English Literature, Classic Studies, Government and Politics, Media,

Ashorne Hill Management College

Bachelor of Technology - BTech, Team Leading

Ashorne Hill Management College

NVQ, Strategic Business Management

i-to-i TEFL

Teaching English as a Second or Foreign Language/ESL Language Instructor

Sir William Ramsay

GCSE

The Open University

Certification, Business/Commerce, General