Joanne Shum
Executive Lead, Provincial Tiers of Service @Provincial Health Services Authority
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WORK HISTORY
Executive Lead, Provincial Tiers of Service @Provincial Health Services Authority
Vancouver, BC, CA
Led development of BC’s Tiers of Service Framework, supporting stewardship and system readiness through a standardized, provincial approach. The framework defines interconnections across 48+ clinical services and the requirements needed for hospitals and networks to deliver services effectively.• Partnered with 750+ clinicians and leaders to design modules across emergency, critical care, medical imaging, pharmacy, and lab medicine, with further modules underway in surgical and specialty care.• Built a provincial implementation and readiness plan for application across 130+ hospitals and health centres; supporting transition toward approval.• Strengthened integration between hospitals and networks to guide service distribution, capital investment, and system-wide equity.
EDUCATION
The University of British Columbia
Master, Health Administration
Simon Fraser University
BSc, Kinesiology with Minor in Gerontology
Cornell University
Change Leadership
SKILLS
ABOUT JOANNE SHUM
I help health systems solve problems no single partner can fix alone.For 15+ years, I’ve guided transformation at the intersection of strategy, policy, and frontline care - working with hospitals, government ministries, and national organizations to align clinical realities with system ambition.Since founding my consulting firm in 2017, I’ve partnered with executive teams to deliver solutions in capacity and workforce models, data ecosystems, provincial care networks, and pandemic response.My approach begins with listening. I surface structural tensions, build alignment across diverse partners, and translate complexity into strategies leaders can act on. From concept to execution, I balance policy with operational depth - ensuring strategies not only look good on paper, but deliver measurable change.The results: frameworks that shape provincial direction, strategies that drive system-level impact, and coalitions that achieve what no single organization could on its own.I bring system-level insight, operational fluency, and deep respect for the people who make care happen. Let’s connect if you’re navigating complexity and need a strategy that delivers.
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