Joanne Reusch
- Role
- Director, Strategic Initiatives, Service Quality at Ferrellgas
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Joanne Reusch
My personal objective is to continue to grow as a Leader and take on new challenges and…
Experience
Director, Strategic Initiatives, Service Quality
Feb 2023 — Present
Research and present new products and tools for the Business.Act as Lead Project Coordinator for the CX and Operations Teams.Own and manage NICE InContact, IVR, MediaVault, Nextel Texting, Dispatch System, and Yellow.ai systems. Focus on moving the company forward with Technology.Implement projects that are strategically best for the business, working closely with IT, Vendors, and Business teams through testing and implementation.Ensure standardization for the National Retail business.Develop leadership skills within the existing Managers to ensure readiness for next level.
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