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Joanne Murphy

SVP Client Success, Ccwp @Elevated Resources, Inc

El Dorado Hills, CA, US
EMAILS
j••••••@elevatedresources.com
MOBILE NUMBERS
+19•••••••52

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WORK HISTORY

Apr 2009 — Present

SVP Client Success, Ccwp @Elevated Resources, Inc

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Newport Beach, CA, US

Identify strategic service opportunities within client environmentsLead client account operations and fiscal managementDevelop and manage client support processes, programs and servicing teams Lead client Implementations including management and oversight of implementation plans, programs and servicesIdentify and implement process efficiencies

EDUCATION

1985 — 1987

Cañada College

General Education

SKILLS

Management ConsultingCollege RecruitingHR TransformationProfessional ServicesHuman ResourcesOutsourcingInternet RecruitingWorkforce PlanningProgram ManagementRecruitingStrategyPerformance ManagementCrmExecutive SearchApplicant Tracking SystemsBpoAccount ManagementTaleoChange ManagementSdlcTalent AcquisitionSourcingTeam LeadershipVendor ManagementTemporary PlacementNegotiationTalent ManagementManagementProcess ImprovementTechnical RecruitingContract ManagementLeadershipEmployee BenefitsOnboardingHiringBusiness Process ImprovementCall CentersCustomer Relationship Management (Crm)Service DeliveryBusiness Analysis

ABOUT JOANNE MURPHY

An executive leader with professional experience in HR Outsourcing, recruiting operations and call center management. Proven success in organizational, operational and process strategy design and re-design, client implementations and closures; as well as, executive leadership global servicing teams.Specialties: HR TransformationContract managementBudget development and managementClient relationship managementMetric development and managementClient account recoveryCommunication and presentation skillsChange ManagementTalent Management

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