Jo McClay
Customer Success Director @Foundry
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WORK HISTORY
Customer Success Director @Foundry
London, GB
Selling Simplified was acquired by Foundry (an IDG Inc. company). I supported the transition into the wider corporation and developed a Customer Success strategy to support Foundry\'s data product portfolio.Current roles and responsibilities:Day to day management of Customer Success Manager\'s across EMEA, overseeing $5.5m client revenue.Personally manage major accounts in the tech space, AWS, Salesforce, Dell, and increased spending by over 100% annually through building relationships and executing projects that produced strong ROI.Analyse gross and net retention rates to identify gaps and opportunities, to improve overall client experiences.Work across different business units to develop and improve work-flow strategies, effectively implementing new work streams to increase efficiencies.
EDUCATION
St Crispins
GCSE's, 11 A*-C
University of Portsmouth
Bachelor's degree, English with Psychology
Farnborough Sixth Form College
A Levels, English Maths Psychology and Physics
ABOUT JO MCCLAY
Over 12 years experience in the B2B Marketing Tech space, across Account Management, Customer Success, Project/Program Management and Operations.Currently leading a team of Customer Success Managers in EMEA, with the goal of providing the best customer service to our clients. Responsible for strategically expanding accounts and building client relationships, whilst analysing retention data to identify gaps and develop retention strategies.Strong knowledge in Lead Generation products, Programmatic, Client Services, Market Research, Software as a Service (SaaS), Digital Marketing, and Client retention. Bachelor\'s degree in English with Psychology from University of Portsmouth.
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