Joanne G.

Lead Service Delivery Manager @Advania Group

Luton, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

Lead Service Delivery Manager @Advania Group

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London, GB

SKILLS

PurchasingProcess ImprovementManagementTeam BuildingBuilding ManagementProcurementTelecommunicationsItil PractitionerData CenterBusiness PlanningOperations ManagementProject CoordinationBusiness StrategyPerformance ManagementCrmOutsourcing ManagementProgram ManagementTrainingNew Business DevelopmentFacilities ManagementB2bOutsourcingNegotiationAccount ManagementChange ManagementStakeholder ManagementTeam LeadershipCoachingProject PlanningLeadershipSlaPrince2Contract NegotiationMs ProjectSecurityFacilities OperationsFmRisk ManagementTeam ManagementBuilding Services

ABOUT JOANNE G.

I have a passion for delivering excellent IT services that meet and exceeds the needs and expectations of customers. I have over 20 years of experience in managing complex IT operations, using the best practices of ITIL CSIP, Service Operations and ITIL Practitioner. I also embrace the principles of Agile Fundamentals to foster a culture of continuous improvement and collaboration.I am known for my leadership skills, strategic thinking, and creative problem-solving abilities. I can handle difficult situations and challenging clients with professionalism and confidence. I value building trust and transparency with all my stakeholders and aligning my actions with the organisation-wide strategic objectives.I am always looking for new opportunities to learn and grow, and to share my insights and expertise with others. I welcome connection requests from fellow IT professionals.

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