Joanne de Guzman
DE&I Advocate | Lean Six Sigma & OD Practitioner | Program Management & Recruiting Leader | Customer Obsessed | Career Coach
- Role
- Sr Program Manager, Technology, Returnship (Return-to-work Program) at T-Mobile
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Joanne de Guzman
ABOUT ME:\"Change agent\" with an entrepreneurial spirit passionate about enabling Service Vision in a fast-paced, high volume, and team-oriented environment. Results-oriented, driven to meet operational needs while maintaining organizational excellence and multicultural competence IN A NUTSHELL: 15+ years of program management experience, 11 years of entrepreneurship and large-scale event management, 3 years of Career Services/Employer Relations, 10 years of professional development coaching (Early in Careers, MBAs, executive, and Return-to-Work), and 5 years of recruiting/recruiting management experience. Holds a BA in Psychology and minor in American Ethnic Studies from University of Washington, as well as a MA in Org Development and certificates in Yellow Belt & Green Belt Lean Six Sigma, Org Dynamics and Change Management. Favorite part of job is listening to clients\' narrative and their journey towards professional, academic, and personal success that leads to pinnacle and impactful decisions. WHAT I BRING: Fierce work ethic and dedication to creating strategies for a successful customer experience Boundless energy with an excellent track record of delivering high quality results Courageous; like to change the norm when necessary to increase efficiency Killer adaptability and problem-solving instinct Expertise and finesse when managing overlapping projects, including large scale events, program management, on-boarding, and training Community building beyond the intention to maintain impactful relationships; it’s a “must” Accountability and bias to action; I “get it done” and I “own” my actions Curiosity and inquisitiveness; I can’t stop and won’t stop learning BACKGROUND: Extraordinary Customer Experience Program/Project Manager Leader with 18 years of exceeding customer experience satisfaction, executive buy-in/communications, and leading strategic initiatives designed to enhance the customer experience within the HR, technology, retail, university, and healthcare sectors
Experience
Sr Program Manager, Technology, Returnship (Return-to-work Program)
Sep 2020 — Present · Bellevue, WA, US
Education
University of Washington
Diversity Minor, (previously called American Ethnic Studies)
2006 — 2009
Antioch University Seattle
Graduate Certificate in Integrative Skills for Sustainable Change, Change Management
2010 — 2011
University of Washington
BA, Psychology
2006 — 2009
Antioch University Seattle
MA, Psychology, Organizational Development
2010 — 2012
University of Washington
Professional & Organizational Development Courses and Training, Human Resources Development
2015
Antioch University Seattle
Graduate Certificate in Organizational Dynamics
2010 — 2011
NACE
Career Coaching Intensive Certificate
2016
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