Joanne Davies

Customer Experience Manager @Ccs Media Limited Advania Uk

Lead a high-performing sales team, providing ongoing coaching, feedback, and professional development to ensure continuous growth and success. • Foster a collaborative, goal-oriented team culture that prioritises skill development and personal accountability, resulting in an increase in team sales performance. • Deliver regular training sessions, one-on-one coaching, and team workshops to enhance product knowledge, sales techniques, and customer relationship management. • Develop and implement strategic sales initiatives, tailoring them to the unique needs of both the team and our clients, contributing to an increase in revenue. • Work closely with individual team members to set and track personal development goals, providing the necessary support and guidance to help them achieve milestones.Oversee key client accounts, ensuring exceptional service and maximizing customer satisfaction, leading to an increase in customer retention. • Work cross-functionally with vendor management teams to create effective sales campaigns and initiatives. • Utilise data-driven insights to track sales performance, identify new opportunities, and optimise sales strategies.Conduct regular customer visits to strengthen client relationships, understand their evolving needs, and ensure alignment with our solutions, contributing to an increase in customer satisfaction