Joanne Causer

Customer Success Manager - Technical Expert @Firefish Software

Glasgow, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2024 — Present

Customer Success Manager - Technical Expert @Firefish Software

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SKILLS

Cloud ComputingManagementRecords ManagementRecruitingFacilities OperationsBoolean SearchingSalesforce.comSaasInformation SecuritySolution SellingCustomer SupportBusiness-to-Business (B2b)Process ImprovementSales ProcessNew Business DevelopmentTrend AnalysisDirect SalesFleet LeasingCustomer RetentionManaged Print ServicesSales ManagementCustomer ServiceSalesFleet ManagementSoftware as a Service (Saas)Business DevelopmentRisk AssessmentContract ManagementPrintB2bAccount Management

ABOUT JOANNE CAUSER

As a Customer Success professional with a passion for SaaS and recruitment technology, I help agencies unlock the full value of their software investment by driving user adoption, engagement, and long-term customer retention.Currently at Firefish Software, I work closely with recruitment businesses to deliver proactive support, and strategic product guidance that leads to real growth outcomes. Whether it\'s improving day-to-day workflows, increasing user engagement, or reducing churn, my focus is always on delivering measurable impact for the customer.With a background in tech and a strong understanding of the recruitment space, I bridge the gap between product and people — translating complex software into practical solutions that users love.

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