Joanne Wong
Enterprise Customer Success Manager @Narvar
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WORK HISTORY
Enterprise Customer Success Manager @Narvar
EDUCATION
University of California, Davis
Bacholor of Arts, Psychology
SKILLS
ABOUT JOANNE WONG
As a Senior Customer Experience Program Manager at Microsoft, I manage a portfolio of Viva Glint customers, supporting LinkedIn Glint clients transitioning to Microsoft. I collaborate with HR leaders to develop success plans and achieve lifecycle goals during key events. I deliver consultative guidance and best practices, partner with Microsoft teams to ensure ROI, and mitigate churn through data-driven strategies.I have over 5 years of experience in customer success management, leading high-revenue enterprise customer accounts at LinkedIn. I drive engagement, retention, and growth through data-driven insights and value-focused solutions. I partner with C-level executives and leadership to align business goals and execute strategic initiatives. I identify opportunities for upselling and cross-selling while collaborating across teams to deliver exceptional customer experiences. I hold a Bachelor of Arts degree in Psychology from the University of California, Davis.
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