Joanne Walker
Asset Reliability Division Account Manager @British Engineering Services Group
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WORK HISTORY
Asset Reliability Division Account Manager @British Engineering Services Group
Rotherham, GB
As one of the dedicated points of contact for a portfolio of over 400 clients, I’m responsible for retaining £3.5 million in annual revenue by delivering exceptional customer service and building long-term relationships. I act as the link between internal teams, ensuring seamless service delivery and contract fulfilment.Key responsibilities and achievements:Manage the full account lifecycle across multiple high-value contractsDeliver consistent service improvements, boosting client retention and satisfactionIdentify upsell opportunities and support new business growthWork cross-functionally to resolve issues and enhance operational efficiencyProvide accurate forecasting and budgeting insights to internal teams
EDUCATION
Worksop College
NVQ 3
ABOUT JOANNE WALKER
As an experienced Account Manager with a strong background in contracts, operations, and…
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