Joanne Solis

About Joanne Solis

Over 15 years of experience in customer service. Possess competencies which include the…

Experience

1. Billing Coordinator

   Republic Services

   Dec 2018 — Present · Houston, TX, US

   Identify additional service needs during customer service call; take advantage of Cross sell opportunities to generate additional revenue and contribute to the Company\'s growth and profitability goads.Respond to escalated customer service calls in a timely and accurate manner ensuring that the business customer issues and concerns are treated in a respectful and professional manner.Effectively respond to escalated issues regarding commercial service charges and contract compliance matters, which may involve outbound calls and other communications to resolve complex issues including service level changes, contractual obligations, billing escalations, service cancellations, price increases and equipment issues.Serve as a primary resource for other, facilitation timely and accurate exchange of information among team members and customers.Received and review individual performance metric reports.Enter service data into computer for billing and scheduling purposes.Log information about the customer service inquiries and resolution.

Skills

• Risk Analysis
• Incident Management
• Call Center
• Customer Service
• Procurement
• Certified Project Manager
• Sla
• Process Development
• Strategic Planning
• Customer Satisfaction
• Customer Relations
• Operation
• Outsourcing
• Problem Solving
• Operations Management
• Lan/Wan
• Customer Experience
• Escalation Management
• Contract Negotiation
• Itil
• People Management
• Service Management
• Contract Management
• IT Management
• Mpls
• Team Leadership
• Managed Services
• Integration
• Telecommunications
• Negotiation
• Voip
• Data Center
• Service Improvement
• Pmp
• Disaster Recovery
• Ip
• Program Management
• Supply Chain Management
• Vendor Management
• Pre-Sales