Joanne Sims
Claims Team Lead at Sedgwick
- Role
- Claims Team Lead at Sedgwick
- Location
- Aurora, IL, US
- LinkedIn followers
- 500 followers
About Joanne Sims
Experienced claims adjuster and supervisor with a strong background in workers compensation claims management. Adept at evaluating and investigating claims, ensuring accurate documentation, and providing fair settlements in a timely manner. Proven ability to effectively lead and mentor a team of adjusters, providing guidance and support to ensure quality and efficiency. Skilled in analyzing complex situations, negotiating settlements and maintaining positive relationships with clients, attorneys and injured workers. Excellent communication and problem-solving skills with a focus on customer satisfaction and exceeding performance targets. Looking to leverage my expertise and commitment to excellence in a claims management role.
Experience
Claims Team Lead
Jan 2024 — Present
overseeing the claims process including claims assessment investigation and resolution of claims-leading team along with assigning tasks, claims and providing guidance- providing customer service to client and injured worker-working with defense counsel
Education
The University of Arizona Global Campus
Master of Business Administration - MBA
Northern Illinois University
Bachelor's degree
2008
Aurora University
Master of Science (M.S.), Criminal Justice/Police Science
2010 — 2012
Skills
- Liability
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