Joanne Rollings
Head of Operations @360 Services
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WORK HISTORY
Head of Operations @360 Services
GB
EDUCATION
NORTH WEST KENT COLLEGE
ILEX DIPLOMA FOR LEGAL SECRETARIES, DIPLOMA
ABOUT JOANNE ROLLINGS
Experience in strategic leadership and the development of pathways for people with support needs, ensuring a whole systems holistic approach to commissioning of services in line with partnership plans and priorities. Understanding of commissioning cycles and ensuring that needs are assessed and analysed, commissioning plans are developed, services are procured and performance /outcomes are monitored as part of the agreed partnership arrangements and service level agreements.Co-design and co-production service experience and oversight of service transformations and mobilisation.Experience in service management and community services. Able to successfully build strong relationships with stakeholders, implement new services to meet organizational goals and effectively communicate with corporate funders and external agencies, resulting in high stakeholder satisfaction levels and excellent customer support. Skilled at leading and training high-performing teams, identifying and handling risk as well as consistently exceeding all set KPIs and targets, ensuring the smooth daily running of operations.
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