Joanne Nayagam

Lead Insights Strategist - Innovation and Digital @Nationwide

Designed and launched a new insights strategy program to equip Innovation and Digital teams with insights to make decisions more confidently based on employee interviews and industry best practices +Lead a cross-functional team to develop a comprehensive internal thought leadership experience that combines customer and business insights to equip employees with the insights and frameworks to identify sustainable value creation methods +Identify actionable insights for associates to use to identify customer experience points to learn more on to identify ways to innovate +Provide consulting for innovation teams looking for insights most relevant to their team\'s objectives, and provide customized insight packets and design thinking sprints/workshops +Focused in Customer Experience, Innovation, Digital, Behavioral trends, Financial Services, Insurance