Joanne Millar
Senior Director of Service Excellence @Deciphex
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WORK HISTORY
Senior Director of Service Excellence @Deciphex
EDUCATION
Crumlin High School
GCSE
Ulster University
Bachelor of Science (BSc), Biology, General
ABOUT JOANNE MILLAR
As an experienced Operations and Relationship Management professional with expertise in operations, project management, account management and proposal writing, I have a strong background of collaborating with customers, suppliers and partners in a commercial setting. From business development and account management of customers in my earlier career, managing two independent, complex, multi-partner, Innovate UK programmes for Philips and now responsible for the onboarding and management of new suppliers at Chronomics. Previous business development experience enhanced my capabilities to be commercially responsible to manage B2B & B2C relationships to create synergy between external and internal expectations. This included P&L analysis, tendering, contracting and sales management. With extensive experience in relationship and contract management, aligning key value drivers, risks and change management internally and externally, ensuring payments are made and received, progress monitoring, management and reporting, brand management and stakeholder management. Throughout my career, all my roles have been target-driven, in many different capacities where I have excelled and been promoted, you will see evidence in this throughout my work experience. My roles have predominantly been in a commercial setting, meaning that commercial acumen has been imperative to my role, keeping up to date on the market trends as well as focussing on what the organisation needs to do, as well as what I need to do in my role, to ensure success.
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