Joanne Mancuso-di Iura

WORK HISTORY

ABOUT JOANNE MANCUSO-DI IURA

I Provided senior leadership within organization. I Applied comprehensive knowledge during organization and department interactions. Recommended direct reports for hire. Extracted and manipulated data and created charts / trend lines. I Supervised customer service and inside sales teams. Oversaw implementation of policies, procedures, and training for all customer service and sales personnel. Maintained highest customer service levels by implementing “Innovative Leader of Customer Satisfaction” philosophy and providing customers with prompt, informed, and professional service. Facilitated repeat business and customer retention through tailored focus on first-level problem solving and full coverage for all inbound and outbound calls. I Supported sales, operations, transport, purchasing, Marketing and receiving teams by providing customer service and data entry responsibilities for all key accounts. I Supervised administrative staff in all aspects of office procedures, guaranteeing that work was performed efficiently and accurately. I also Contributed expertise for customer service standard operating procedure manual for phone systems, ensuring compliance status of organization and quick training for new associates.