Joanne Keys
Delivering High CSAT for Customer Success
- Role
- Customer Success Director at Mendix
- Location
- Boulder, CO, US
- LinkedIn followers
- 500 followers
About Joanne Keys
Proven leader with over twenty years of experience in technology professional services and project, program- and executive-management in a variety of industries including sustainability, telecommunications, emergency response, and others: • IT and management consulting - project, program, engagement, client & vendor management focused on Customer Success - new business launches - system design, development, testing & implementation - integration management, business process definition, IT/project audit - Business analysis, requirements analysis, QA/Testing management - wide variety of methodologies and frameworks • Organizational Development and Change Management- creation of high-performing teams from hiring through career development - cultural integration (e.g, mergers & acquisitions)- technology systems migration & overall business evolution • Organizational and business management- budget development and management - financial & operations management - C-level management, strategic planning, HR management, board management • Technical business development and client/engagement support - methodology and process definition and evolution - technical writing, requirements definition, RFP and proposal development, SOW - client and management training, formal presentations - vendor/partner evaluation, selection and management - customer expansion through SaaS renewals, technology displacements & increased adoption/ROI - customer success focus throughout the customer journey Project/company sizes range from very small (2-5 staff,<$250K) to very large (over 400 staff,$100M spanning continents.) Strong ability to work remotely and to manage remote project teams in multiple locations.
Experience
Customer Success Director
Sep 2021 — Present
Education
Virginia Tech
BS, Computer Science & Business
Boulder County Firefighter Assn through Lefthand Fire Protection District (LHFPD)
Structural Firefighter I, Wildland Firefighter II, HazMat Operations Technician, EMT-B, Emergency response
Colorado State University, Warner School of Natural Resources
Master of Natural Resources Stewardship (part-time for personal interest), Ecological Restoration (Focus on Fire Ecologies & Disturbed Lands)
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