Joanne Hergott

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOANNE HERGOTT

Operational leader experienced in managing high performing teams, supporting various lines of business, and delivering on strategic initiatives. Results and action-oriented leader who instills a culture of empowerment, excellence, and accountability. Drives continuous improvement and enhancements through development and implementation of best practices. • Motivating and Developing People - encourages commitment and engagement in others; provides regular feedback and provides opportunities for team members’ professional growth; enables others to perform at their full potential; strong employee engagement scores• Building and Leading Teams - leads high performing teams that are founded on principles of openness and integrity; balances giving direction to team members, while creating a working environment that encourages partnering and participation in the decision-making process with appropriate risk-taking; leverages the unique talents of others.• Customer Focus - ensures that business practices and processes are focused on the customer; anticipates customer needs; stays current with customer issues and takes personal responsibility in response to a customer request or issue. • Communication - demonstrates an effective communication style; actively listens to others and expresses oneself in a clear, straightforward manner tailored to the unique needs and styles of various audiences.• Problem Analysis & Decision Making - systematically gathers information and breaks problems down to identify cause and effect relationships, patterns, and underlying issues; evaluates feasibility and practicality of ideas and options; follows through to resolution.• Strategic Approach - thinks conceptually beyond day-to-day business realities; understands how circumstances and trends will impact the business; solves problems and determines the best course of action through the evaluation of information.