Joanne Henderson

WORK HISTORY

ABOUT JOANNE HENDERSON

Experienced IT Professional with 23 Years in the Industry. As a seasoned IT leader, I bring a wealth of expertise in project management, process design, and technical delivery. My skills span various domains, and I thrive in dynamic environments. Here’s what I offer:1. Project Management Excellence:o Budget and Resource Management: I’ve successfully overseen complex projects, ensuring optimal resource allocation and cost control.o RAID Reporting: My ability to identify and mitigate risks, issues, assumptions, and dependencies (RAID) ensures project success.o Solution Delivery: I’ve consistently delivered high-quality solutions on time and within budget.2. Design and Transition Planning:o I specialize in designing robust infrastructure and application support models.o Change and Release Management: My expertise ensures smooth transitions during system changes and releases.3. Process Optimization:o I’ve designed efficient processes, mapping out “to be” support models.o Process Flows and Escalation Procedures: My focus on streamlined workflows enhances operational efficiency.o RACI Matrix Implementation: I’ve established clear roles and responsibilities for infrastructure and applications.4. Cloud Migration and Governance:o I’ve led successful legacy application and infrastructure migrations to cloud-hosted environments.o Governance Controls: My approach ensures compliance, security, and cost optimization.5. Agile Leadership:o As a seasoned SCRUM Master, I’ve empowered technical teams, tracked velocity, and facilitated sprint activities.o I’m well-versed in Agile methodologies, including Scrum, Kanban, and Lean.6. Service Management Enhancement:o I’ve developed and implemented enhancements across various Service Management applications (ServiceNow, Remedy).o My focus on continuous improvement drives service excellence.7. Application Development and Deployment:o I’ve delivered.NET and mobile applications using Agile and PDLC approaches.o ITIL and Prince II: My certifications validate my cross-integration skills.8. Vendor Management and SLA Adherence:o I’ve successfully managed third-party relationships, ensuring adherence to internal and external service levels.In summary, my extensive experience, adaptability, and commitment to excellence make me a valuable asset in any IT leadership role. Let’s connect and explore how I can contribute to your organization’s success.