Joanne H.

About Joanne H.

Twenty years of experience providing vision, leadership, and support in the financial industry. A track record of developing and retaining top talent to further enterprise vision and values. A considerate, communicator, and operations leader that has partnered with the most senior levels of my organization to assess, align, and drive our enterprise and organization goals. Offers experience in corporate communication, federal regulatory complaints (CFPB, OCC, AG), process mapping, leadership, operational development, call center leadership, and enterprise compliance and regulatory affairs. Fosters change, leverages and coordinates internal and external resources to deliver initiatives in a timely manner; within policy. Experienced with effectively communicating key business strategies and proven approaches to all levels of leadership within an organization.

Experience

1. VP, Ombuds & Ethics Leader

   Synchrony

   Mar 2025 — Present

Education

• University of Phoenix

  Master of Business Management & Public Administration (MBA), Management & Public Administration

  2006 — 2009

• Columbia College (SC)

  Bachelor of Arts (B.A.), Public Affairs & Communications

  1999 — 2003