Joanne Fitzgerald

Deputy General Manager Hotel Services @Northamptonshire Healthcare NHS Foundation Trust

Northamptonshire, GB

Oversee hotel services across 8 inpatient sites and 33 clinics supporting mental health and community care. Lead 390+ staff across catering, domestics, portering, laundry, reception, and transport services. Accountable for a £8.5M operational budget with approval limits, ensuring full statutory and regulatory compliance (CQC, NHS standards).Key Achievements:Won Manager of the Year at the 2025 Public Sector Awards for exceptional leadership and service innovation.Increased food services profit margin by 70% through introduction of a fresh cook regeneration model.Boosted catering sales from £35K in 2013 to in 2022 through strategic menu development and operational improvement.Delivered £300K+ in cost savings through staff rota standardisation, reducing overtime by 45%.Project managed the successful launch of St Mary’s Kitchen & Café (Mar 2021).Introduced Diffx and Microfiber cleaning systems, cutting cleaning product spend by 40%.Standardised equipment and processes across sites, improving service continuity and compliance.Led rollout of the Cleaning Charter, enhancing hygiene standards across all locations. Support development of Auditor for cleaning.Developed and coached new team leaders through appraisals, feedback, and succession planning.Produced business case for a new café at Wellingborough (launch scheduled 2026).Manage procurement, stock, and ordering systems including Menu Mark, Maple, and inventory software. Successfully project managed the building and operational setup of Brackley Community Hospital (2020)Currently leading the operational delivery for the Spinney Brook 51-bed hospital, scheduled to open in September 2025