Joanne Egan
Knowledge Manager @Hastings Direct
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WORK HISTORY
Knowledge Manager @Hastings Direct
Manage all colleague-facing content in the company knowledge base, making sure it’s written and formatted in line with company tone of voice and brand guidelines, and is up to date and relevant. • Work with stakeholders to deliver both urgent and long-term knowledge content aligned to company changes.• Identify and deliver improvements to colleague experience, to further embed the knowledge management solution across the company.• Produce reporting to identify usage and any areas needing focus.• Write, peer review and publish contact centre userguides and internal communications.
EDUCATION
Abbey Grange CoE High School
3 A Levels (A-Cs) - English Literature, Drama & Religious Studies
Abbey Grange CoE High School
10 GCSEs (A-Cs) including Maths, English and Science
Stonebridge Associated Colleges
Diploma , Massage
Institute of Data and Marketing (IDM)
Advanced Certificate in Digital Copywriting , Digital Copywriting
ABOUT JOANNE EGAN
A qualified digital copywriter with a flair for crafting creative and engaging content, to a high degree of accuracy. An enthusiastic and energetic SOSA Dance instructor, delivering fun and inclusive classes, to allow participants to dance themselves happy! 10 + years Personal / Executive Assistant and VA expertise at CEO/Executive Board level, supporting international, well-established corporate organisations, independent small business owners, high net-worth individuals and tech start-ups.
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