Joanne Edu
Project Manager- Customer Implementations & Performance Management, Order Management Solutions @DHL Global Forwarding
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WORK HISTORY
Project Manager- Customer Implementations & Performance Management, Order Management Solutions @DHL Global Forwarding
US
Partner with business owners to define, plan and deliver technical initiatives through all aspects of the project life-cycle• Create, monitor, and manage project plans, project risks/mitigations, and resource requirements • Lead customer sessions and go-to resource for new and existing customers, managing high complexity and multiple projects concurrently with strong project management skills and technical knowledge of products and systems • Collaborate with cross-functional business units both internal and external with the objective of identifying and documenting current and future business initiatives, gap analysis within current systems, processes and reporting / data analytics requirements• Cultivate relationships with both internal and external SMEs by communicating regularly project timelines and deliverables• Facilitate requirements gathering, system configuration and setup, concept validation and user acceptance testing• Working knowledge and understanding of products across functions and market segments in directing the development and implementation of new initiatives• Seek and maintain comprehensive understanding of internal and external environmental influences and competitive pressures to develop and enhance portfolio/process improvements• Travel to customers domestically for Whiteboard, Strategy Sessions and QBRs Accomplishments:• Consistent Top Performer assigned with High Profile & Complex Projects • PROPEL Leadership Program (formerly Fast Track) participant 20••••24
EDUCATION
Project Management Academy
Project Management
University of Connecticut
Business Management
University of Maryland University College
BS
ABOUT JOANNE EDU
Seasoned Project Manager overseeing multiple projects simultaneously with both internal and external stakeholders. Experienced in managing tight timelines, senior leadership expectations, facilitating effective communication and driving team accountability. Passionate and dedicated professional delivering quality results in every aspect of the quality and design control documentation process including plans, strategies, protocols, and comprehensive reports. Committed to continuous improvement by tackling complex problems/pain points and learning/implementing new skills and technologies. Experienced independent sales distributor of luxury cosmetics and skin care products with the ability to drive sales, build customer relationships, and achieve business objectives.
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