Joanne Devlin

Sales Solution Consultant @Apogee Corporation

GB

As a Sales Solutions Consultant, specialising in guiding clients through seamless Windows 11 migrations, leveraging Desktop as a Service (DaaS) solutions, and providing comprehensive Managed IT Services. Providing detailed client assessments, technical sales support, and the design and implementation of tailored IT solutions.Key Responsibilities:• Client Assessment and Planning: Conducting thorough analyses of client IT environments to prepare for Windows 11 migration and identify DaaS opportunities.• Technical Sales Support: Offering expert guidance on Windows 11 migration, ensuring compatibility and seamless deployment, while showcasing the benefits of DaaS models.• Solution Design and Implementation: Developing and proposing customised DaaS solutions to meet specific client needs.• Training and Knowledge Transfer: Leading comprehensive sessions for client IT teams on Windows 11 features and DaaS management.• Managed IT Services: Providing proactive monitoring, maintenance, and support, including end-user support, infrastructure services, cloud services, and telecom services, to ensure optimal performance of client IT systems.• Relationship Management: Building and maintaining strong client relationships, offering ongoing support, and ensuring high levels of satisfaction.Key Skills.• Technical Proficiency: Expertise in Windows 11 migration application suite, DaaS models and Outsourced IT Services including End-user Support Services, Infrastructure and Cloud Services.• Analytical and Problem-Solving: Ability to analyse complex client environments and develop effective strategy and solutions.• Communication and Presentation: Strong ability to convey technical information clearly to both technical and non-technical stakeholders.• Adaptability: Staying updated with the latest developments in Windows 11 and Managed IT Services, technologies and adapting to changing client needs.