Joanne Campbell
Managing Director, Business Transformation, Energy - EY Studio+
- Role
- Managing Director, Business Consulting at EY
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Joanne Campbell
My passion is leading and supporting Customer and IT transformation across industries where there are fundamental shifts and disruption in play. I believe success lies in embracing diverse ideas to build solutions and experiences with customers, employees, vendors, partners and shareholders. My experiences as an Executive Consultant and Program Manager with public and private sector experience across IT, Telecommunications and Utility industries feeds that passion and allows me to focus and elevate performance across organizations responsible for Customer Experience Strategy, Customer Satisfaction Management, Customer Relationship Management, Customer Service Operations, Marketing Strategy, Service Management and IT/Business Integration. My specialization is in Customer Experience Transformation, Customer Operating Model Design and Large System (SAP) Transformation for the Energy sector including Power and Gas Utilities. Specialties: Strategic Planning - Customer Experience, Customer Service and Customer OperationsCustomer Experience Design and TransformationChange Management and Workforce TransformationCustomer Satisfaction Measurement and BenchmarkingMarketing Strategy and ExecutionSales Effectiveness Strategy and ImplementationCustomer CommunicationsB2B customer strategy and operations transformationSelf-Service Strategy and ImplementationLarge scale change management and employee engagementBusiness TransformationTarget Operating Model design and deploymentSAP Implementation - Power and UtilitiesService ManagementIT Project ManagementOutsource Management
Experience
Managing Director, Business Consulting
Apr 2015 — Present · Los Angeles, CA, US
Consulting/Leading the design and deployment of large scale Customer Transformation programs across major US utilities with the goal to create long term value, build diverse and connected teams, and deliver human-centric solutions that drive innovation at scale and technology at speed.
Education
Justice Institute of BC
Negotiation and Conflict Resolution
2005 — 2006
The University of British Columbia
BSc, Computer Science, Business Admin
1979 — 1983
SFU
Sustainable Community Development
2010 — 2011
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