Joanna Waldsmith

About Joanna Waldsmith

With over 12 years of experience in facilities management, I currently serve as the Facilities, Program & Workplace Experience Manager at Cushman & Wakefield, overseeing operations for Otis Elevator’s World HQ, America’s HQ, and multiple facilities across the U.S, Canada, and Puerto Rico. My role involves managing over 2 million square feet of space, ensuring lease compliance, and delivering exceptional workplace engagement and productivity for executives and stakeholders. Leveraging my expertise in leadership and strategy, project management, and finance, I am committed to optimizing operational efficiency, driving team performance, and achieving cost savings. My approach emphasizes collaboration, precise execution, and delivering \"White Glove\" service to meet and exceed client expectations.

Experience

1. Facilities, Program & Workplace Experience Manager (Otis)

   Cushman & Wakefield

   Mar 2023 — Present · Palm Beach Gardens, FL, US

   Lead FM operations for Otis Elevator’s World & America’s HQ including executive suites, labs, warehouses, and call centers.• Direct liaison to senior executive of Corporate Real Estate.• Implemented and managed a facilities program from the ground up across the U.S, Canada & Puerto Rico covering over 2.5 mil. Sq. ft; 250+ sites- standardizing operations & process.• Manage lease compliance, reducing risk and increasing savings.• Implementing long term impact and initiatives for client success.• Reinforce and manage lease responsibilities and completion of work.• Engage with finance, legal and transaction teams.• Worked across all service lines, business support groups, and regions to ensure the account is well coordinated and operate at the highest levels to meet and exceed client expectations.• Acted as the sole point of contact for the program taking ownership for strategy, data integrity, tracking prioritization, and delivering insights to leadership.• Oversee decommissioning, buildouts, capital improvements and renovations. • Manage $MM budgets via Yardi.• Leveraged data-driven insights to identify operational performance gaps, develop targeted strategies, and execute solutions that optimized program outcomes.• CMMS\\ 360Facility portal administrator.• Monitor and report on KPI’s, employee time, yearly budget, service contracts, purchase orders, etc.• Implementation of cost savings & avoidances.• Aid executive meetings and gatherings. • Develop and update SOP office documents.• Manage alert and mass communications regarding America’s HQ.• Utility usage reporting.• Manage Yardi and monthly accruals.• QBR global leadership presenter.

Education

• Slippery Rock University

  Bachelor of Arts (BA), Communication, General

  2007 — 2011

Skills

• Management
• Team Building
• Social Networking
• Marketing Communications
• Time Management
• Real Estate Transactions
• Human Resources
• Customer Service
• Powerpoint
• Microsoft Excel
• Real Estate
• Administrative Assistance
• Marketing
• Marketing Strategy
• Microsoft Outlook
• Leadership
• Event Planning
• Teamwork
• Training
• Communication
• Data Entry
• Strategic Planning
• Interviews
• Event Management
• Lease Administration
• Property Management
• Outlook
• Administrative Assistants
• Microsoft Office
• Sales
• Social Media
• Microsoft Word
• Public Speaking
• Advertising