Joanna Smith

About Joanna Smith

For over 25 years, I have been helping business customers of all sizes consider, acquire and leverage technology (from hardware to services to software). I am now focused on representing Microsoft\'s Dynamics 365 portfolio of business applications and the Microsoft Power Platform - both of which have continued to garner exponential investment from Microsoft and accolades from customers and analysts. I help companies understand how these levers within the Microsoft engine can help them become more resilient, re-imagine their businesses, and differentiate from their competition. The Dynamics 365 portfolio helps companies transform their Field Service, Customer Service, Sales, Customer Insights, Finance, Commerce, Supply Chain Management, Project Operations, HR, and other business processes. And Power Platform solutions like Power Apps, Power Automate, and RPA add exponential value. Microsoft\'s business applications are bolstered by Microsoft\'s Azure platform, including our industry-leading data and AI capabilities; and by the Microsoft 365 suite of collaboration tools, including Teams. We bring a unique and powerful approach to our customers.

Experience

1. Senior Ai Business Process Specialist

   Microsoft

   Jul 2025 — Present · Dallas, TX, US

   Helping my accounts - primarily in the manufacturing industry - build and execute their AI-empowered strategies for managing their business processes including ERP, CRM, Field Service, Customer Service, and more. Amazing possibilities to far exceed productivity, operational efficiency, cost reduction, and sales goals with Microsoft\'s unique approach and tools.

Education

• The University of Tulsa

  Bachelor of Science, Economics, Minor in Philosophy

  1991 — 1991

• Trinity University

  Economics & Philosophy

  1985 — 1988

Skills

• Product Marketing
• Manufacturing
• Core Banking
• Strategic Partnerships
• Selling
• Start-Ups
• Oil & Gas Industry
• Product Management
• Retail
• Microsoft Dynamics Ax
• Outsourcing
• Mobile Devices
• Direct Sales
• Sales Operations
• Professional Services
• Sales Enablement
• Virtualization
• Lead Generation
• Saas
• Enterprise Software
• Sales Management
• Managed Services
• Solution Selling
• Cross-Functional Team Leadership
• Key Account Management
• Partner Management
• Strategy
• Territory Growth/Development
• Crm
• Microsoft Crm
• Management
• Sharepoint
• New Business Development
• Demand Generation
• Account Management
• Business Alliances
• Software Industry
• Manage Client Relationships
• Channel Partners
• Sales