Joanna Tolentino Mateo
Senior Quality Assurance Manager @Everise
Las Vegas, NV, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2025 — Present
Senior Quality Assurance Manager @Everise
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EDUCATION
1998 — 2002
Centro Escolar University
Bachelor of Arts - BA, Mass Communication/Media Studies
1986 — 1998
St. Mary's College Quezon City
High School Diploma
SKILLS
IsoBusiness Process ImprovementRecruitingCmmiBusiness Process Outsourcing (Bpo)OutsourcingOperational ExcellenceProcess ImprovementSix SigmaQuality AuditingCustomer ServiceManagementTechnical RecruitingCall CentersTeam LeadershipQuality ManagementTeam ManagementTalent AcquisitionRoot Cause AnalysisProcess ManagementIso 9000Employee RelationsTrainingCustomer SatisfactionVendor ManagementPerformance ManagementQuality AssuranceBpo
ABOUT JOANNA TOLENTINO MATEO
Experienced BPO Operations/Quality Manager with a demonstrated history of working in the automotive industry. Skilled in Customer Satisfaction, Operational Excellence, Quality Management, Technical Recruiting, and Lean Six Sigma. Strong professional with a Bachelor of Arts - BA in Mass Communication/Media Studies from Centro Escolar University.
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