Joanna Tarleton She
Service Design Architect @Hourua
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WORK HISTORY
Service Design Architect @Hourua
Wellington, NZ
Hourua Limited is a Joint Venture between Spark NZ and One NZ, with a purpose to transform the communications for NZ Emergency Services organisations by ensuring they have priority cellular services.• Service Lead for the bid and contract phases of the work• Designing the ITIL based Operational Model and Support Model for each of the Cellular Services • Working closely with Next Generation Critical Communications, Emergency Services Agencies as external customers• Working with Spark and One NZ as underpinning partners and shareholders• Managing deliverables including SLAs, Reporting, Design Documentation, Operational Manuals and Guides, Knowledge and Training materials for Service Teams.
EDUCATION
Victoria University of Wellington
Batchelor of Science
ABOUT JOANNA TARLETON SHE
Service Design Consultant
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