Jo Spence

Customer Journey Manager @Lloyds Banking Group

Leeds, GB

Lead customer journey manager within workplace technology in modern workplace, managing the workload and priorities for the team of customer journey managers, aligned with the lab roadmap. Working across the group location strategy for implementing the latest tech and bespoke spaces within our buildings and making sure the customer journey for colleagues is managed and monitored end to end. Working closely with the product owner on the roadmap and key business priorities to feed in improvements and opportunities to better deliver and help with adoption of tech to colleagues.