Joanna Olisa

Outbound Sales Associate @SP Data Digital

Calgary, AB, CA

Made outbound calls to existing or past customers upselling and renewing existing cable (TV), internet, and cellphone subscriptions. Sold products, services, and technology add-ons that fit with the customers’ requirements and needs, leading to improved customer satisfaction. Implemented strategies to incrementally improve customer lifetime value (CLV) over a period by cross-selling internet, TV (Cable) services, and mobile phone plans leading to positive revenue for the company. Gained deeper insight into customers’ situations and needs through effective probing, discovery, objection-handling and rapport-building. Maintained a high level of confidentiality and professionalism while meeting and exceeding different sales KPI targets including sales per hour, wrap time, monthly recurring revenue, etc.