Joanna Nickerson
Sr Client Relationship Consultant @Principal Financial Group
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WORK HISTORY
Sr Client Relationship Consultant @Principal Financial Group
Actively participate in company growth initiative by cross-selling all group products to current customers & brokers.Responsible for all non medical renewal business for Employer groups 2-500 for Life, Disability and Dental insurance. Negotiate contracts and renewal with underwriting, client, and vendors to ensure best solution for all parties. Review contracts for language comparison and identify differences. Responsible for new case implementation and renewal activities for assigned cases to improve retention rate and customer satisfaction. Conduct enrollment meetings when neededPerform all necessary renewal and service activities to retain in-force non-medical group businessRespond to and resolve complex customer issues and concerns via direct contact with brokers, customers and home office.
EDUCATION
University of Baltimore
B.S
SKILLS
ABOUT JOANNA NICKERSON
Experienced Senior Account Executive with a demonstrated history of working in the…
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