Joanna Lewis
Digital Delivery Service Consultant Analyst @GSK
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WORK HISTORY
Digital Delivery Service Consultant Analyst @GSK
GB
Assist the Service Manager to develop, define and implement multiple new services needed to support the evolving requirements and strategic projects supporting Digital, Marketing and CommunicationsProject Managing the updating of the Digital Asset Management platform, which includes project plans, testing, and dealing with 3rd party suppliersTrouble shooting with users, who are unable to access the platform, and working with 3rd party supplier to resolve the issues. Monitor, measure, report and review the weekly performance level of Tech services provided to and within DDAI against SLAs and produce service reports and escalate as required for business critical impact.
EDUCATION
University of West London
HNC
SKILLS
ABOUT JOANNA LEWIS
Professional Manager with over 25+ years’ experience gained within both private and public sectors. Highly committed, self-motivated, flexible and culturally sensitive with excellent communication, IT, time management and people skills. Substantial experience in operational management, change management, business analysis, planning and project delivery to timescales and budget. Developing and motivating people to work effectively to achieve business objectives, which heavily involved matrix management and influencing skills, often with senior staff members.
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