Joanna Klingler
Architecting the Future | Tech & CX Strategist | Driving Innovation, Scalable Execution & Bold Transformation | Customer Experience, Program Recovery
- Role
- Customer Success Executive at Cisco
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Joanna Klingler
In today’s transformation-driven tech landscape, aligning customer experience, delivery…
Experience
Customer Success Executive
Jan 2007 — Present · Raleigh-Durham-Chapel Hill, NC, US
Over a decade of progressive leadership at Cisco, I’ve led enterprise-level transformation initiatives across customer experience, partner enablement, and service delivery. My focus has been turning around underperforming programs, scaling strategic change, and aligning cross-functional teams to deliver meaningful customer and business outcomes.Partnering with Fortune 500 organizations across aerospace, healthcare, utilities, and the public sector, I helped modernize service models, improve business resilience, and accelerate customer innovation.• Spearheaded recovery of a $60M+ portfolio of enterprise accounts, delivering 30%–200% revenue growth while enabling customers to transform their own service delivery strategies• Revitalized a failing data center joint venture, achieving 85% in cost avoidance and reestablishing alignment across Sales, Product, and Delivery stakeholders• Led a $1B customer segment through portfolio redesign and execution acceleration, returning the business to sustained growth• Directed global transformation of Cisco’s technical support model, migrating engineers to a modernized structure that enhanced scalability and customer experience• Drove annual strategic planning and execution strategy for an 800-person delivery organization, aligning priorities to business growth and transformation objectives. Developed and led cross-functional talent initiatives that were later scaled company-wide to strengthen engagement, performance, and leadership capabilityTrusted by executive leadership to lead visible, high-impact transformation. Recognized for empowering diverse, purpose-driven teams and delivering operational clarity in complex environments.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.