Joanna Bester
Head of Service Management Office @BCA UK
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WORK HISTORY
Head of Service Management Office @BCA UK
Bedfordshire, GB
Managing the following teams:Supplier ManagementService Design and TransitionMajor Incident Change ManagementProblem ManagementService DeliverySoftware Asset and Licence Management
EDUCATION
BPP University
Coaching Apprenticeship Level 5, Coaching
Northumbria University
Bachelor of Science - BS, Business Information Systems
SKILLS
ABOUT JOANNA BESTER
I am an ITIL qualified, fully trained Coach and Head of Service Delivery with a passion for good service. With proven record of building successful Managed Services and Service Management Departments from the ground up. I strive for continuous service improvement to reduce costs and add value. I work with all my teams to drive them to be the best they can be.I have strong leadership skills together with service delivery expertise. I am results orientated & delivery focused.Experience of business-aligned IT service, Senior Stakeholder Management, process definition, change management, best practice, KPIs, SLAs, IT support, service design & transition methodologies, ITIL, service desks, Problem and Major Incident, Vendor Management, Outsourcing, Team Management & Mentoring.
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