Joanna Bates

Director of Customer Experience, Castle Metals

Role: Director of Customer Experience at A. M. Castle & Co.
Location: Lexington, NC, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Director of Customer Experience
A. M. Castle & Co.
Jun 2025 — Present · US

Education

Community College of Allegheny County
Medical/Clinical Assistant

Skills

Distribution Center Operations
Performance Management
Employee Training
Employee Relations
Manufacturing
Warehousing
Microsoft Excel
Sales Operations
Customer Service
Merchandising
Inventory Management
Inventory Control
Logistics Management
Operations Management
Steel
Team Building
Excel
Retail
Materials
Supply Chain
Purchasing
Process Improvement
Pricing
Sales
Materials Management
Business Process Improvement
Recruiting
Procurement
Forecasting
Continuous Improvement
Account Management
Data Entry
Contract Negotiation
Stainless Steel
Aluminum
Supply Chain Management
Metals
Leadership
Logistics

Contact information

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Work email
•••••@amcastle.com
Personal email
•••••@•••••.com
Direct dial
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Current company

A. M. Castle & Co.

Mining · 843 employees · Founded 1890 · Oak Brook, Illinois, United States

In 1890, Alfred Martin Castle—a bold, 24-year-old entrepreneur with a vision—set out to solve Chicago’s manufacturing needs. Armed with determination and a horse-drawn wagon, he delivered raw materials straight to factories and shops, cutting through the congestion of the city and laying the foundation for what would become A. M. Castle & Co. Over 130 years later, we’re still driven by that same entrepreneurial spirit. From a one-man operation to a global supply chain leader with over 30 branches across four continents, A. M. Castle & Co. continues to adapt, innovate, and deliver solutions for industries worldwide. For decades, A. M. Castle & Co. operated under the trade name “Castle Metals”—a trusted name in the metals industry. In 2023, following a merger with Banner Industries—a respected supplier and processor of specialty metals in its own right—we returned to our legacy brand and legal name, A. M. Castle & Co. Together, we’ve created a powerful alignment of expertise, enhancing our capabilities across aerospace, defense, industrial and medical markets while positioning us for even greater growth. Backed by MiddleGround Capital, A. M. Castle & Co. is stronger than ever, ready to deliver unmatched value and innovation to partners around the world. The mission Mr. Castle started over a century ago remains unchanged: to deliver unmatched service, quality, and reliability to customers—every time, everywhere—a commitment that would surely make our founder proud.

amcastle.com

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Experience

Director of Customer Experience

Education

Community College of Allegheny County

Skills

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