Joanna Albani
Chief Operating Officer
- Role
- Chief Operating Officer at Callsprout
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
Experience
Chief Operating Officer
Jan 2015 — Present · West Palm Beach, FL, US
We have been busy the last few years building our phone business and integrating our phone system with cutting-edge business technologies to create an innovative business analytics service to our clients. Initially, CallSprout offered straightforward VoIP services to clients in the United States and around the world in various industries, and we still do.However, over the last few years, we have watched the needs of our clients change as their businesses continue to grow. As a result, we completely revamped our offering and are now proud to provide cloud-based communications which utilize CRM, phone, ad word and marketing data to provide predictive analytics to companies, and specifically sales and customer service teams. In addition, we now offer SMS, ringless voicemail drop, local presence calling, live and customized wallboards with any KPI imaginable.CallSprout offers a plethora of features, services, and reports that businesses have either never heard of, or have paid exorbitant amounts of money to obtain. Our goal is to provide these services to our clients, all in one place, at affordable prices.
Education
Temple University
Nursing
2008 — 2010
Pepperdine Law
Master Legal Studies, Dispute Resolution
2020 — 2021
Palm Beach Atlantic University
Master of Business Administration (M.B.A.)
2012 — 2013
Palm Beach Atlantic University
Bachelor of Arts (B.A.), Political Science, History
2010 — 2012
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