Joann Lucia

About Joann Lucia

As a dedicated technology leader, I’ve built my career around addressing complex challenges in IT infrastructure, security, and software. My experience managing IT projects, infrastructure operations and software development spans insurance, managed technology services, and manufacturing. I applied my expertise in these industries to streamline operations, enhance security, and deliver innovative solutions. Working in these diverse industries has afforded me unique opportunities to satisfy my deep curiosity about technology, cultivate an engineering mindset and continue my commitment to learning.Process optimization and problem-solving are key components of my work. I\'ve placed a strong emphasis on streamlining processes, as I have a deep appreciation for well-structured systems and enjoy finding ways to enhance workflows and drive efficiency. I thrive when faced with complex challenges or crises that require strategic thinking, innovation and decisive action. Whether developing security controls, improving operational efficiency, resolving an outage, or leading large-scale infrastructure and software initiatives, I approach every challenge with a focus on delivering value and ensuring seamless operations. I pride myself on prioritizing customer satisfaction and furnishing solutions that drive tangible results and not only meet but exceed business and organizational goals.Working with exceptional individuals from various backgrounds and disciplines has been central to my success. I\'m passionate about fostering strong relationships and building high-performing, collaborative teams that are aligned to common goals. I find deep fulfillment in elevating others and creating environments where diverse perspectives are encouraged. As a certified change practitioner, I\'m adept at leading teams through organizational change and adoption of new methods. I place a strong emphasis on leading by example and promoting a culture of support, commitment, integrity and accountability.My journey has shaped me into a dynamic, adaptable leader ready to take on new challenges whether leading high-impact projects or driving operational improvements. I look forward to continuing to contribute to the ever-evolving technology landscape and connecting with others who share my passion for innovation and excellence.

Experience

1. Senior Engagement Manager

   Blue Mantis

   Jan 2025 — Present · Portsmouth, NH, US

   Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.As a member of the services team, I manage IT infrastructure projects with a keen focus on exceptional and measurable client satisfaction and project profitability. Working directly with clients and internal teams, I ensure that project deliverables fall within applicable scope and budget, and the client’s business objectives are met.

Education

• Rhode Island College

  BS