Joann Impagliazzo

About Joann Impagliazzo

Results driven leader in residential renovation and construction management. Proven expert at planning complex projects, managing multiple teams and vendors, meeting deadlines, and staying on budget. Skilled at evaluating property damage and ensuring quality control measures are met. Refined expertise in kitchen and bath remodels. “Her confidence as a business manager is always refreshing, as she is relentless to search for solutions to any obstacle. She considers each solution with one mindset, minimal impact to our customers, stores, teammates, and ultimately the corporation.” Operations Manager- Dunn Edwards

Experience

1. Branch Operations Manager

   Emser Tile

   May 2023 — Present · Los Angeles County, CA, US

   Designs and implements a strategic sales plan that expands Branches customer base and ensures its strong presence Objective setting, training and performance monitoring of Outside Sales Representatives on cold calling, lead generation, customer service and pricing Provide operational leadership for areas of the branch including; Inventory Management, Loss Prevention, Risk Management, Customer Service, Order Management and Training / Development Monitors/drives operational efficiencies and is accountable for key operational metrics Plans and supports sales and marketing activities Equips sales with the information, tools, and learning to drive sales effectiveness Communicates regularly and partners with corporate office teams Provides information regularly to corporate management Participates in development and design of process improvements Participates in refinement and analysis of current operational policies and procedures Monitors branch operating expenses, Conducts branch quality meetings to communicate information and resolve problems Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc. Maintains the highest standard of quality and safety for branch personnel Stays current and is responsible for implementing applicable safety regulations at the branch location

Education

• CATI Catastrophe Adjusters Training Institute

  Inside Adjusters Essentials

• CATI Catastrophe Adjusters Training Institute

  Adjusting 101

• CATI Catastrophe Adjusters Training Institute

  Adjuster All Lines Pre Licensing Course Texas Department of Insurance

• CATI Catastrophe Adjusters Training Institute

  Xactimate 28 101

• State of California Asbestos Certification

  certified, Certified Site Surveillance Technician

  2002 — 2002

• ACGIH Mold Remediation and Abatement

  Certified in Mold remediation

• State of California

  C54 Ceramic & Mosaic Tile Lic # 1028788, State of California Contractors License

  2017 — 2019