Joann H.
Performance Improvement Coordinator @Advocate Aurora Health
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WORK HISTORY
Performance Improvement Coordinator @Advocate Aurora Health
Park Ridge, IL, US
EDUCATION
North Park University
BGS, Organizational Management and Leadership
RHMC Henry J. Kutch School of Nursing
Nursing Diploma, Nursing
Chamberlain University
MSN, Health Care Policy
North Park University
BSN, Registered Nursing/Registered Nurse
ABOUT JOANN H.
Quality focused healthcare professional passionate about improving the quality and value of patient care at all levels of the healthcare spectrum. Over 27 years of nursing experience, 11 years leading and managing a staff of 75 employees as a Clinical Coordinator on a postpartum unit. Experience in multiple health care settings including inpatient Women\'s Health, Medical Office, Internal Medicine/Family Medicine, Orthopedics, Care Management and Quality Improvement/Management. Served as nurses’ first line of defense during conflict resolution issues. Effectively resolved patient issues and lead service recovery strategies. Led ongoing collaborative relationships with other members of health care organization to support best patient experience. Detailed problem solver. Easily adapt to changes in healthcare system, willing to take on new challenges and learn outside comfort zone.
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