Joan Frasca

About Joan Frasca

Strategic and detail-oriented Talent Acquisition Operations leader with over a decade of experience optimizing recruiting processes, managing vendor relationships, and leading high-performing teams. Known for driving process improvements, budget oversight, and cross-functional collaboration to enhance the candidate and employee experience. Passionate about building inclusive, engaging workplace cultures through strong communication and thoughtful leadership.

Experience

1. Manager, Talent Acquisition Operations

   Keurig Dr Pepper Inc.

   Mar 2023 — Present · Burlington, MA, US

   Lead daily operations of the TA Coordination team to ensure seamless candidate experience and pre-boarding• Lead the administration of global TA technologies, including iCIMS, Eightfold AI, and HireVue• Manage TA budget and vendor contracts (LinkedIn, Indeed, Accurate, etc.)• Boosted internal applicant rate through targeted system improvements including a new Internal Career Site• Drive operational excellence by leading TA projects focused on process enhancement and efficiency• Partner cross-functionally with HR and participate in internal engagement activities as part of the “HR Connections & Community”• Managed a team of 3 TA Operations Specialists, fostering collaboration and professional growth to deliver operational excellence

Education

• Boston College

  Bachelor of Arts, Psychology & Human Development

  2008 — 2012

• Merrimack College

  Master's degree, Business Management

  2016 — 2017

• Boston College

  Master's degree, Higher Education Administration

  2012 — 2014