Joan E.

Role
Customer Success Manager at Backerkit
Location
Oakland, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Joan E.

Experienced leader in technology with a proven track record of success in leadership…

Experience

  1. Customer Success Manager

    Backerkit

    Jul 2021 — Present

    Collaborated with creative project creators to guide them through the setup process, offering hands-on assistance to ensure smooth project launches- Proactively identified and resolved technical issues, enhancing the user experience and minimizing disruptions- Provided expert advice on generating reports and leveraging data insights to optimize survey response and sale/s rates- Offered personalized guidance and best practices to foster successful post-campaign engagement…

Education

  • Springboard

    UX Career Track

    2019 — 2020

  • Georgia State University

    Bachelor's of Music, Major in Voice Performance; Minor in Sociology in Gender and Sexuality

    2005 — 2011

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Joan E. — Customer Success Manager at Backerkit in Oakland, CA, US | Unifers