Joanem Jean-Baptiste
Customer Care Associate @BetMGM
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WORK HISTORY
Customer Care Associate @BetMGM
NJ, US
EDUCATION
Kean University
Bachelor's degree, Information Technology
ABOUT JOANEM JEAN-BAPTISTE
As a Technical Product Support Manager at All American Healthcare, I led a team of specialists to provide timely and effective technical support for the company\'s products and services. I leveraged my IT degree from Kean University and my skills in help desk support, attention to detail, and technical support to troubleshoot issues, resolve complaints, and ensure customer satisfaction. Before becoming a manager, I worked as a Technical Product Support Specialist and an Information Technology Specialist at the same company, gaining valuable experience in the healthcare industry and the IT field. I am passionate about using technology to improve the quality of care and the accessibility of healthcare services for diverse populations. I speak Haitian Creole and English, and I have multiple certifications in HTML and Wireshark. I am looking for new opportunities to apply my expertise and competencies in technical product support and IT to make a positive impact in the information technology sector.
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