Joan Edens

About Joan Edens

Twenty years in technical communication across process optimization, IT, and policy auditing. I bring clarity to complex information and understand how well-structured documentation drives compliance, risk mitigation, and business outcomes.As Documentation Control and QA Specialist in Healthcare Cybersecurity, I centralize knowledge management for 100+ associates through the Intranet I created, drive process improvements that save analysts hours per deliverable, and transform information into systems that make teams more effective.Completing my Bachelor\'s in English (Psychology minor) next semester; planning to pursue a Master\'s in Business Cybersecurity. Hold ISACA\'s IT Risk Fundamentals Certificate; targeting CRISC certification in 2026.Core Competencies:• Knowledge Management• Governance & Policy Management• Process Improvement• Risk Management• Technical Communication• Quality Assurance• Cross-Functional Collaboration• Healthcare CybersecurityGoal: Leadership role in Governance, Knowledge Management, or Policy Management.

Experience

1. Documentation Control and Quality Assurance Specialist

   Fortified Health Security

   Jan 2024 — Present · Brentwood, TN, US

   Built and maintain a SharePoint-based Intranet for 100+ Operations associates, centralizing knowledge repositories, training resources, and process documentation to reduce time spent searching for information.Drive process improvements that increase team efficiency—restructured the risk assessment workflow to save analysts approximately two hours per report and transformed 850 pages of unstructured technical documentation into a 428-page reusable client deliverable.Provide cross-functional support to teams across the organization, turning ad hoc requests into polished deliverables—strategic proposals, professional network diagrams, branded templates, and implementation guides.Support enterprise policy lifecycle under CISO direction, drafting and revising security governance documents aligned to HIPAA, NIST 800-53, HITRUST, and SOC2 frameworks.

Education

• University of Memphis

  Bachelor of Arts - BA, English

• Community College of the Air Force

  Electrical, Electronic and Communications Engineering Technology/Technician

• Motlow State Community College

  Associate of Science - AS, Mass Communication/Media Studies

Skills

• Project Planning
• Proposal Writing
• Editing
• Adobe Creative Suite
• Microsoft Publisher
• Marketing Communications
• Visio
• Instructor-Led Training
• Sgml
• Technical Writing
• Knowledge Management
• Publication Development
• Itil V3 Foundations Certified
• Status Tracking
• Framemaker
• Technical Communication
• Government Contracting
• Process Improvement
• Training
• Sharepoint
• Captivate
• Arbortext
• Earned Value Management
• Information Assurance
• Security Clearance
• Ms Project
• Systems Engineering
• Xml Schema
• Technical Documentation
• Project Status Reporting
• Xslt
• Xml
• Manuals
• Management
• Research
• Configuration Management