Joana Santos
Business Analyst @Department for Work and Pensions (DWP)
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WORK HISTORY
Business Analyst @Department for Work and Pensions (DWP)
EDUCATION
The Manchester Metropolitan University
Master's degree, Project Management
The Manchester Metropolitan University
Hospitality Business Management, Business
ABOUT JOANA SANTOS
Strategic and results-driven Business Analyst with several years of experience evaluating and improving business systems for well-known organizations. I am recognized as a visionary and creative thinker with strong analytical skills, proficient in organising information, prioritising tasks and approaching issues with an analytical mindset.I have demonstratable solid expertise in software development life cycle (SDLC) from gathering requirements, design, development (configuration and integration), testing, training, implementation, and production support for multiple companies using agile methodology. I am a sharp and switched-on individual who can identify business problems and solve them by mapping to technical/functional components using relevant diagramming techniques such as process flow, use case diagrams and wireframes. I am an expert in executing workshops to engage with stakeholders and users, well-versed in gap analysis as well as generating the ‘As-Is’ and ‘To- Be’ models for the system. I am equipped with excellent communication skills, influencing, stakeholder management, work ethics, and possess a strong sense of leadership capable of managing teams and getting the best out of colleagues with diverse skill sets. A self-motivated individual who goes above and beyond and think outside of the box to achieve business goals and objectives.
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