Joan Usoro
Collection Agent at Radius Global Solutions LLC (U.S Bank) | MIS Student at UHD
- Role
- Collection Agent at Radius Global Solutions Llc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Joan Usoro
My professional experience spans customer service, collections, and sales support. From working at McDonald’s and Whataburger to serving as a Customer Service Representative at Ocusoft Inc. and a Collections Agent at Radius Global Solutions (U.S. Bank), I’ve learned the value of empathy, active listening, and staying calm under pressure. I take pride in resolving customer concerns and consistently meeting performance goals with integrity. Along the way, I’ve gained hands-on skills in SAP, Salesforce, LiveVox, and Microsoft Office tools, building a solid technical foundation to complement my service background. My goal is to grow into a systems analyst role where I can bridge the gap between people and technology to create efficient, user-focused solutions.🤝 Let’s connect! I’m always excited to meet new people, share ideas, and explore opportunities in technology and business.
Experience
Collection Agent
May 2023 — Present
Education
Houston City College
Associate of Arts, Business Administration and Management, General
2025
Hastings High School
High School Diploma
University of Houston-Downtown
Bachelor of Business Administration, Management Information Systems, General
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