Joan H.
Service Design and Transition Manager @easyJet
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WORK HISTORY
Service Design and Transition Manager @easyJet
GB
ABOUT JOAN H.
Proficient in I.T. Service Delivery,a service focused individual with strong organisational skills, experienced ITIL qualified professional specialising in change management and process improvement. A proven track record of B2B, B2C, outsourced services within the travel industry. Managed effective integration/ migration and acceptance into BAU service for change and service introduction. ACHIEVEMENTS* Facilitation of knowledge transfer between third party suppliers during service transition* Produced a change restriction process for peak trading periods* Reduced the number of CR’s during restriction periods by 10%* Instigated enhancements of the service delivery tool* Improved process maturity * Increased the number of standard changes SPECIALTIES:*Change Management*Service Delivery*Service Management*Process Improvement*Travel & Tourism*Outsourced Services
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